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Returns & Refunds

Our returns policy is as follows, we accept returns within 14 days of dispatch, unworn with original tags attached.

We hope that you will be happy with your purchase, if for any reason you are not happy please return your item(s) to:

55 Main Street
Fivemiletown
Co.Tyrone
BT75 0PG

Please enclose original despatch/receipt received with your parcel & reason for returns.

A refund will be issued within 2 days of receiving your return & may take between 3-5 working days to be processed by your bank.

Delivery & Collection

Yes you can collect your order in store by clicking on ‘Collect In Store’ at the checkout.

We aim to have your order shipped within 2 days of purchase and delivered within 3-5 working days.

Sizing and Fitting

If you would like to know more information regarding sizes and fitting of any items please send us an email to info@queenbeebyserendipity.co.uk or contact us via our Instagram @queenbeebyserendipity and we will be more than happy to help you.